AFTER SALES SUPPORT

Please use the form below to contact us for after-sales support after purchasing the product, such as requesting repairs for products handled by Milestone, assembling, and using the product.
Please fill in the required items and press the confirmation button. A confirmation screen will be displayed, so please send it if there are no mistakes in the content. We will reply to the email address you entered.
In addition, it may take some time to reply. Please note.
※This is a required item.

Inquiries by phone

Reception hours : Weekdays 10:00～17:00 Closed on weekends and holidays
For warranty and repair, we may ask you to fill out the form.
We do not accept repairs over the phone.

Download repair request form

When sending a product to a Milestone, please print and fill out the “Repair Request Form” below and send it with the product.

Download repair request form ＞

FAQ

I bought it at auction, parallel import, and individual sale. Can I get a guarantee?

Products purchased through auctions, parallel imports, and individual sales are not covered by the agency warranty.

I lost my product warranty. Can I get a guarantee?

Even if the warranty card included with the product is lost, we will accept warranty and repair.
Regardless of whether or not you have a product warranty, you will need the “datened” store receipt from which you purchased the product.
Please note that if you do not have a receipt to prove your purchase, it will not be covered by the warranty.

Do I have to pay for shipping when sending the product to the Milestone Support Center for repairs?

We apologize for the inconvenience, but please bear the shipping cost when you send the product.
Milestone will cover the shipping costs when you send the repaired product from the Milestone Support Center to you.

Can I bring the product I want to repair directly to the Milestone Support Center?

We apologize for the inconvenience, but we do not accept repairs if you bring them in directly.

Is it possible to send me a replacement that can be used during product repair?

We do not provide replacements. Thank you for your understanding.

How long is the repair period?

It takes about one month, depending on the repair content.

For paid repairs, can I get a quote in advance?

In the case of paid repairs, we will check the actual item and calculate the estimated amount, so we cannot give you an estimate before sending the product.

Position where the serial number is written for each product

Please refer to this description example for the description position of the serial number of each product.
In addition, about the product, the description position may be different. In that case, you can leave it blank.

COUGAR : Headset(cable)

COUGAR : Keyboard (rear)

COUGAR : PC power supply unit (top)

COUGAR : PC case (lower back)

COUGAR : Mouse (back)

Next Level Racing products

Inquiry content※
How did you get to know this site※
Product name※
Model number
Serial number
Purchase store※
Purchase date
Proof of Purchase
Name※
Zip code※
Prefectures※
Municipality※
Chome, street address, building name※
Phone number※
Email address※	(Re　enter)
Inquiry details